プライバシーポリシー

■Cookie Policy

Our company and our partners, including Shopify, use cookies and other technologies to personalize your experience, display advertisements, and perform analytics. We will not use cookies or other technologies for these purposes unless you consent. For more information, please see our Privacy Policy: https://japantraditionconcierge.com/policies/privacy-policy.

Regarding cookie consent, please respond using the banner that appears as a pop-up on this website.

Cookies are small data packets that do not harm your device. Cookies can be either session cookies, which are temporarily stored only for the duration of your session, or persistent cookies, which are stored permanently. Session cookies are automatically deleted after your visit ends. Persistent cookies remain on your device until you delete them yourself or until they are automatically deleted by your web browser.

Cookies may be set by our company (first-party cookies) or by third-party companies (third-party cookies). Third-party cookies enable the integration of third-party services into the website, such as payment processing.

Cookies serve various functions. Many cookies are technically essential, and some site functions (e.g., shopping cart functionality, video display) would not work without them. Other cookies may be used for analyzing user behavior or for advertising purposes.

Cookies that are necessary for carrying out electronic communication, providing specific requested functions (e.g., shopping cart functionality), or optimizing the site (e.g., measuring page views) - referred to as essential cookies - are stored based on Article 6, paragraph 1(f) of the GDPR, unless another legal basis is specified. The site operator has a legitimate interest in storing essential cookies to provide the service in a technically flawless and optimized manner. If consent is required for the storage of cookies or similar recognition technologies, the processing is carried out exclusively based on that consent (Article 6, paragraph 1(a) of the GDPR and Article 25, paragraph 1 of the TDDDG), and consent can be withdrawn at any time.

In your browser settings, you can enable notifications when cookies are set, individually allow or deny specific or all cookies, and automatically delete cookies when you close your browser. Disabling cookies may limit the functionality of this site.

For details on the cookies and services used on this site, please refer to this Privacy Policy.

Server Log Files

Our website provider automatically collects and stores information in so-called server log files. This information is automatically transmitted from your browser.

- Browser type and version

- Operating system used

- Referrer URL

- Hostname of the accessing computer

- Server request time

- IP address

Data matching is not performed with other data sources.

The collection of this data is based on Article 6, paragraph 1(f) of the GDPR. The website operator has a legitimate interest in displaying and optimizing the site without technical malfunctions, and server logs are necessary for this purpose.

■Privacy Policy

This website (the “Service”) is operated by Shopify, through which Timewitch Inc. provides its curated shopping experience (“Service”).

This Privacy Policy explains how we collect, use, and disclose your personal information when you visit, use, make a purchase from, or otherwise interact with our Service. In the event of any inconsistency between this Privacy Policy and our Terms of Service, this Privacy Policy shall prevail with respect to the collection, processing, and disclosure of personal information.

Please read this Privacy Policy carefully. By accessing or using the Service, you acknowledge that you have read, understood, and agreed to the collection, use, and disclosure of your information as described herein.

Personal Information We Collect or Process

The term “personal information” refers to information that identifies, relates to, or could reasonably be associated with you or another individual. It does not include anonymous or de-identified data.

Depending on how you interact with the Service, your region of residence, and the applicable laws, we may collect or process the following categories of personal information (including any inferences drawn therefrom):

Contact Information: Name, address, billing address, shipping address, telephone number, and email address.

Financial Information: Credit or debit card details, bank account numbers, payment information, transaction details, payment methods, confirmations, and other payment-related data.

Account Information: Usernames, passwords, security questions, and account settings.

Transaction Information: Products viewed, added to cart, added to wishlist, purchased, returned, exchanged, or cancelled, as well as past transaction history.

Communications: Information contained in any correspondence with us, such as customer support inquiries.

Device Information: Details regarding your device, browser, network connection, IP address, and other unique identifiers.

Usage Information: Data on how and when you interact with our Services, such as access times, browsing patterns, and navigation behavior.

Sources of Personal Information

We may collect personal information from the following sources:

Directly from you – when you create an account, visit or use the Service, contact us, or otherwise provide your personal information.

Automatically through the Service – when you use our products, access our website, or via cookies and similar technologies.

From service providers – who collect or process information on our behalf to enable certain technologies or functionalities.

From partners and other third parties

How We Use Personal Information

Depending on your interactions with us and the services you use, we may use personal information for the following purposes:

Provide, customize, and improve the Service We use personal information to provide our Services to you. This includes fulfilling our contractual obligations, processing payments, handling orders, remembering your preferences and product interests, sending account-related notifications, processing purchases, returns, exchanges, and other transactions, creating and maintaining your account, arranging delivery, facilitating returns and exchanges, enabling you to post reviews, and offering personalized shopping experiences such as product recommendations based on your purchase history. This may also include using your information to better tailor and improve our Services.

Marketing and Advertising We use personal information to send promotional communications via email, text, or postal mail, and to deliver targeted advertisements within the Service or on other websites based on your prior activity and preferences.

Security and Fraud Prevention We use personal information to authenticate accounts, provide secure transactions, detect and investigate fraud or other malicious activity, and protect the integrity of the Service. When registering for an account, you are responsible for safeguarding your login credentials. We strongly recommend that you do not share your username, password, or other access information with anyone.

Customer Communication We use personal information to provide customer support, respond promptly to inquiries, deliver effective service, and maintain our business relationship with you.

Legal Compliance We may use personal information to comply with applicable laws and respond to valid legal requests, including from law enforcement or government authorities. We may also use it in connection with civil discovery, potential or actual litigation, or other legal disputes, as well as to investigate or enforce potential violations of our Terms of Service or other policies.

Legal Basis for Processing For customers in the European Economic Area (EEA), we process personal data based on Article 6 of the General Data Protection Regulation (EU).

Purpose of Use	Legal Basis for Processing
Order acceptance, payment, delivery, and return processing	Article 6, paragraph 1(b): For the performance of a contract
Customer support and inquiry handling	Article 6, paragraph 1(b): For the performance of a contract
Marketing and advertising distribution	Article 6, paragraph 1(a): Based on your consent
Fraud prevention and security	Article 6, paragraph 1(f): For our legitimate interests
Compliance with legal obligations	Article 6, paragraph 1(c): For the fulfillment of legal obligations
Service improvement and statistical analysis	Article 6, paragraph 1(f): For our legitimate interests

You may withdraw your consent to processing for marketing purposes at any time by contacting support-nippon-specialities@timewitch.jp. This will not affect the lawfulness of processing before the withdrawal.

Personal Information Disclosure

In certain situations, and for legitimate purposes, we may disclose personal information to third parties, including:

Vendors and third-party service providers that perform services on our behalf, such as IT management, payment processing, data analytics, customer support, cloud storage, fulfilment, and logistics.

We may share your personal information with business and marketing partners that provide marketing services and deliver advertisements to you. For example, we use Shopify to support personalized advertising in cooperation with third-party services based on your online activity across various merchants and websites. Our business and marketing partners will use your information in accordance with their respective privacy policies. Depending on your jurisdiction, you may have the right to instruct us not to share your information for targeted advertising or marketing based on your online activity across different merchants or websites.

We may disclose your information to third parties when you instruct, request, or consent to such disclosure — for instance, to facilitate product shipments or when using social media widgets or third-party login integrations

We may share information with our affiliates or within our group of related companies.

We may disclose personal information in connection with corporate transactions, such as mergers, acquisitions, bankruptcies, or other business transactions, as well as to comply with applicable legal obligations (including responding to subpoenas, search warrants, or similar requests). We may also disclose information to enforce applicable terms and policies or to protect and defend the rights and safety of our Service, our company, users, or others.

Relationship with Shopify

Our Service is hosted by Shopify, which collects and processes personal information regarding your access to and use of the Service for the purpose of providing and improving our offerings. Information you submit through the Service may be transmitted to or shared with Shopify and certain third parties located outside your country of residence for service provision and improvement. Furthermore, we utilize certain enhanced Shopify features designed to protect, expand, and improve our business, which incorporate data derived from your interactions with our store, other merchants, and Shopify itself. To provide these enhanced features, Shopify may use personal information collected from your interactions with this store, other merchants, and Shopify. In such cases, Shopify assumes responsibility as the controller of your personal information and responds to any requests to exercise rights related to its use for these purposes. For more details on how Shopify uses your personal information and what rights you may have, please refer to the Shopify Consumer Privacy Policy and Shopify Privacy Portal. Depending on your jurisdiction, you may have the right to exercise certain privacy rights with respect to your personal information through these resources.

External Websites and Links

Our Service may contain links to websites or other online platforms operated by external third-party services. If you follow a link to a website not affiliated with or managed by us, please review that website’s privacy and security policies, as well as its Terms of Service. We do not guarantee, and bear no responsibility for, the privacy practices, security, accuracy, completeness, or reliability of any external sites. Information you provide in public or semi-public areas—such as social networking platforms operated by external services—may be visible to other users of the Service and the respective platform and may be used without limitation by us or the external service. The inclusion of such links on our Service does not imply endorsement or recommendation of the linked platforms or their operators, unless explicitly stated on the Service.

Children’s Data

Our Services are not directed toward children, and we do not knowingly collect personal information from children who are under the age of majority in their jurisdiction. If your child has provided us with personal information and you are the parent or legal guardian of that child, you may contact us using the information below to request the deletion of such information.

As of the effective date of this Privacy Policy, we have no actual knowledge of “sharing” or “selling” (as defined under applicable law) the personal information of individuals under the age of 16.

Data Security and Retention

Please note that no security measure is completely perfect or impenetrable, and we cannot guarantee “absolute security.” Additionally, information you transmit to us may not be secure during transmission. We recommend that you avoid using insecure communication channels when providing confidential or sensitive information.

The length of time we retain your personal information depends on various factors, including the maintenance of your account, the provision of our services, compliance with legal obligations, resolution of disputes, and the enforcement of applicable agreements and policies.

Your Rights and Choices

Depending on where you reside, you may have some or all of the rights described below regarding your personal information. However, please note that these rights are not absolute and may apply only under certain circumstances. We may also decline a request where permitted or required by law.

Right of Access / Right to Know:
You may have the right to request access to the personal information we hold about you.

Right to Deletion:
You may have the right to request that we delete the personal information we hold about you.

Right to Correction:
You may have the right to request that we correct inaccurate or incomplete personal information.

Right to Data Portability:
You may have the right to receive a copy of your personal information and, in certain circumstances and subject to applicable exceptions, request that it be transferred to another service provider.

Managing Communication Preferences:
We may send you promotional emails from time to time. You can opt out of receiving such emails at any time by using the “unsubscribe” link provided in those emails. Even if you unsubscribe, we may continue to send non-promotional messages, such as important updates about your account or orders..

If you reside in the United Kingdom or the European Economic Area (EEA), and subject to local law exceptions or limitations, you may also have the following additional rights:

Right to Object to or Restrict Processing:
You may have the right to request that we stop or restrict processing your personal information for specific purposes.

Right to Withdraw Consent:
Where we rely on your consent to process personal information, you have the right to withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of processing based on consent before its withdrawal.

These rights can be exercised as described within the Service or by contacting us using the contact information below.

To learn more about how Shopify uses your personal information and about your rights regarding data processed by Shopify, please visit:
https://privacy.shopify.com/en

We will not discriminate against you for exercising your rights. Where permitted or required by law, we may need to verify your identity before processing your request.

In accordance with applicable law, you may also appoint an authorized agent to exercise your rights on your behalf. Before we accept such a request from an agent, we may require proof of authorization and may also need to verify your identity directly. We will respond to your request within the time period required by applicable law.

Complaints

If you are dissatisfied with our handling of your personal information, please contact us using the information below. Depending on where you reside, you may also have the right to appeal our decision or file a complaint with your local data protection authority.
For residents of the European Economic Area (EEA), a list of responsible supervisory authorities can be found here.

International Data Transfers

Please note that your personal information may be transferred to, stored in, and processed outside of your country of residence.

When we transfer your personal data outside the European Economic Area (EEA) or the United Kingdom, we will do so based on approved transfer mechanisms, such as the European Commission’s Standard Contractual Clauses or equivalent agreements issued by the competent authorities in the UK, unless the destination country is recognized as providing an adequate level of protection.

Upon receiving your order, please inspect the items immediately. If any item is defective, damaged, or incorrect, please contact us promptly so we can evaluate the issue and take appropriate action.

You have the right to request a return or reship the product within 14 days from the day after you receive it.

To initiate a return or replacement request, you must email us at support-nippon-specialities@timewitch.jp within 14 days from the day after receiving your item. After we receive your email, we will contact you with further instructions.
If you fail to send the email within this period, you will lose the right to request a return or replacement.

For more details, please refer to our Shipping Policy.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our operational practices, or for other business, legal, or regulatory reasons.

Any revised Privacy Policy will be posted on this website, and the “Last Updated” date will be modified accordingly. We will also provide notice of any material changes as required by applicable law.

EU Representative and Data Protection Officer (DPO)

In accordance with Article 27 of the General Data Protection Regulation (EU) (GDPR), we have appointed the following representative (EU Representative) as the contact point for inquiries regarding the protection of personal data of customers residing in the European Economic Area (EEA).

EU Representative (GDPR Article 27)

For inquiries to our Data Protection Officer (DPO), please contact us at the following address:

Data Protection Officer (DPO)

Name : Nao Sasaki

Email : support-nippon-specialities@timewitch.jp

Contact Information

If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise your rights, please contact us by email at support-nippon-specialities@timewitch.jp.

For the purposes of applicable data protection laws, we are the data controller responsible for your personal information.